Customer Survey

Name (Optional):

I am a:   Seller:    Buyer:    Borrower:    Agent:    Lender:

Escrow Officer for your closing:

Why did you choose HIGHLAND LAKES TITLE?

Referred by:   Agent:   Lender:   Friend:   Past Customer:
     Advertisement:   Reputation:    Other:

Did you get a helpful response to your questions whenever you spoke with one of our employees?

Yes:    No:

Were you put at ease?

Yes:    No:

How would you rate our courtesy?

Excellent:    Good:    Fair:    Poor:

How would you rate our efficiency and speed?

Excellent:    Good:    Fair:    Poor:

Overall, how would you rate our service?

Excellent:    Good:    Fair:    Poor:

How would you rate the appearance of our office?

Office Location:

Excellent:    Good:    Fair:    Poor:    Closed elsewhere:

Have you ever closed with a title company before?

Yes:    No:

If you answered yes to the above, would you say that HIGHLAND LAKES TITLE was:

Better:    Same:    Worse:

What did you like best about HIGHLAND LAKES TITLE?

Would you recommend HIGHLAND LAKES TITLE?

Yes:    No:

How could we improve our service to you?

Would you like to be contacted by a customer service representative?

Yes:    No:

If you answered yes above, please provide email or phone number.

email:    phone number: